Lignende værker: Accceptance and usage of technology through the digital user experience /
- What's the future of business? : changing the way businesses create experiences /
- Managing the new customer relationship : strategies to engage the social customer and build lasting value /
- Statistical methods in customer relationship management /
- Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
- Enhancing customer experience in the service industry : a global perspective /
- Customer relationship management using business intelligence /
Emne: Social media
- Crisis communication in the digital age : manage or rampage /
- Social marketing to the business customer listen to your B2B market, generate major account leads, and build client relationships /
- Social media for school leaders : a comprehensive guide to getting the most out of Facebook, Twitter, and other essential web tools /
- Semantic sentiment analysis in social streams /
- Journal of Digital & Social Media Marketing
- The B2B social media book : become a marketing superstar by generating leads with blogging, Linkedin, Twitter, Facebook, email, and more /
Emne: Customer relations
- Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
- Join the conversation how to engage marketing-weary consumers with the power of community, dialogue, and partnership /
- Statistical methods in customer relationship management /
- Affected : emotionally engaging customers in the digital age /
- Rules to break and laws to follow how your business can beat the crisis of short-termism /
- The new relationship marketing : how to build a large, loyal, profitable network using the social Web /