Cita APA (7a ed.)

Metters, R., King-Metters, K., & Pullman, M. (2003). Successful: Service Operations Management. Thomson.

Cita Chicago Style (17a ed.)

Metters, Richard, Kathryn King-Metters, y Madeleine Pullman. Successful: Service Operations Management. Ohio: Thomson, 2003.

Cita MLA (9a ed.)

Metters, Richard, et al. Successful: Service Operations Management. Thomson, 2003.