The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth /
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| Autor principal: | |
|---|---|
| Formato: | Electrónico eBook |
| Lenguaje: | inglés |
| Publicado: |
Hoboken, N.J. :
John Wiley & Sons,
c2008.
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| Materias: | |
| Acceso en línea: | https://biblioteca.ues.edu.sv/acceso/elibro/?url=https%3A%2F%2Felibro.net%2Fereader%2Fbiblioues/177508 Ver en el OPAC |
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Tabla de Contenidos:
- The milkshake moment
- It was a dark and stormy night
- Half empty or half full?
- This is not a customer service book
- Foster "grow" versus status quo
- A brief history of organizations and man(agement)
- Toddlers and trust
- Some shocking behavior
- Lessons from the cubicle farm
- The managed
- The led
- Put purpose before profit
- It's never about money
- The wizard of Westwood
- Profit pushers
- NoClu Motors, Inc.
- Purpose in the plan
- You gotta serve somebody
- Insource crucial judgment
- Edicts made on high
- Peeves from below
- Participatory policy making
- How 'bout them pomegranates?
- Come harter or high water
- Address the "people problem" problem
- The people problem polka
- Eric's excalibur
- Why people work
- Care for customers
- Home team drops the ball
- The big secret to great customer service
- Even geniuses struggle to serve
- It takes a hero
- The future is already here...some folks just aren't getting the memos.