APA (7th ed.) Citation
DiJulius, J. R. (2008). What's the secret?: To providing a world-class customer experience. Wiley.
Chicago Style (17th ed.) Citation
DiJulius, John R. What's the Secret?: To Providing a World-class Customer Experience. Hoboken, N.J.: Wiley, 2008.
MLA (9th ed.) Citation
DiJulius, John R. What's the Secret?: To Providing a World-class Customer Experience. Wiley, 2008.
Warning: These citations may not always be 100% accurate.