Cita APA (7a ed.)
Blunt, C., Hill-Wilson, M., & Ward, A. (2013). Delivering effective social customer service: How to redefine the way you manage customer experience and your corporate reputation. Wiley.
Cita Chicago Style (17a ed.)
Blunt, Carolyn, Martin Hill-Wilson, y Andrew Ward. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Chichester, England: Wiley, 2013.
Cita MLA (9a ed.)
Blunt, Carolyn, et al. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Wiley, 2013.
警告：這些引文格式不一定是100％准確.