APA (7e ed.) Bronvermelding
Griffin, J., & Lowenstein, M. W. (2001). Customer winback: How to recapture lost customers and keep them loyal. Jossey-Bass.
Chicago (17e ed.) Bronvermelding
Griffin, Jill, en Michael W. Lowenstein. Customer Winback: How to Recapture Lost Customers and Keep Them Loyal. San Francisco: Jossey-Bass, 2001.
MLA (9e ed.) Bronvermelding
Griffin, Jill, en Michael W. Lowenstein. Customer Winback: How to Recapture Lost Customers and Keep Them Loyal. Jossey-Bass, 2001.
Let op: Deze citaties zijn niet altijd 100% accuraat.