APA-referens (7:e uppl.)
Gordon, I. H. (2013). Managing the new customer relationship: Strategies to engage the social customer and build lasting value. Wiley.
Chicago-referens (17:e uppl.)
Gordon, Ian H. Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value. Hoboken, N.J.: Wiley, 2013.
MLA-referens (9:e uppl.)
Gordon, Ian H. Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value. Wiley, 2013.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.