APA-referens (7:e uppl.)
Robson, K. (2013). Service-ability: Create a customer centric culture and gain competitive advantage. Wiley.
Chicago-referens (17:e uppl.)
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Chichester: Wiley, 2013.
MLA-referens (9:e uppl.)
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Wiley, 2013.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.