Citace podle APA (7th ed.)
(2005). Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. Marketline.
Citace podle Chicago (17th ed.)
Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. Marketline, 2005.
Citace podle MLA (9th ed.)
Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services. Marketline, 2005.
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