LADWP Case Study: Investing in Call Monitoring Technology to Improve Customer Service
Saved in:
Format: | Electronic eBook |
---|---|
Published: |
Marketline
2004
|
Online Access: | Available in Business Source Ultimate. View in OPAC |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Yorkshire Water Case Study: Improving Customer Service Provision within the Utilities Industry
Published: (2004)
Published: (2004)
HSBC & Newcastle Building Society Case Studies: Improving Customer Relationship Management
Published: (2005)
Published: (2005)
Easyjet Case Study: A Low Cost Approach to Customer Service
Published: (2004)
Published: (2004)
Bank of America & First Direct Case Studies: Improving Customer Service Through Financial Innovations
Published: (2005)
Published: (2005)
Scottish Power Case Study: Utilizing the 6-Sigma Process within Utilities Customer Services
Published: (2004)
Published: (2004)
Bank of Ireland Case Study: Improving Surveying Methods for Measuring Customer Satisfaction
Published: (2004)
Published: (2004)
British Gas Case Study: Innovation in Customer Relationship Management
Published: (2004)
Published: (2004)
BT Openworld Case Study: Winning the War on Customer Satisfaction
Published: (2004)
Published: (2004)
Managing the Total Customer Experience: Cisco Systems Case Study
Published: (2005)
Published: (2005)
Managing the Total Customer Experience: Lands' End Case Study
Published: (2005)
Published: (2005)
British Gas Case Study: Generating Custom Through Online Advertising
Published: (2004)
Published: (2004)
Hansapank Case Study: Retaining Local Customer Focus at Times of Expansion
Published: (2005)
Published: (2005)
Managing the Total Customer Experience: Air Products & Chemicals Case Study
Published: (2005)
Published: (2005)
Credit Suisse Case Study: Improving Efficiencies in Wealth Management Through IT Investment
Published: (2005)
Published: (2005)
Citigroup Private Bank Case Study: Effective Customer Servicing in Wealth Management
Published: (2005)
Published: (2005)
Cogas Case Study: Operating Call Centers on a Limited Budget
Published: (2004)
Published: (2004)
Investment Monitor
Roche, GSK & Eli Lilly Case Studies: Using CRM to Improve Patient Compliance
Published: (2004)
Published: (2004)
Calculating & Reporting Customer Profitability: Marriott Case Study
Published: (2006)
Published: (2006)
Calculating & Reporting Customer Profitability: Wachovia Case Study
Published: (2006)
Published: (2006)
Calculating & Reporting Customer Profitability: Zippo Case Study
Published: (2006)
Published: (2006)
SSE & Centrica Case Studies: Enhancing Performance Via Low Cost Payments & Contact Center Improvements
Published: (2005)
Published: (2005)
Calculating & Reporting Customer Profitability: FedEx Case Study
Published: (2006)
Published: (2006)
Customized Makeup Case Study: Capitalizing on Consumer Individuality Demands
Published: (2008)
Published: (2008)
Improving Business Reporting - A Customer Focus (The Jenkins Report)
Published: (2004)
Published: (2004)
Communication & customer service advanced vocational training /
Published: (2013)
Published: (2013)
Utility Retail Systems & Powergen Case Studies: Improving Operational Processes via Automated Sales & Consolidated Billing
Published: (2004)
Published: (2004)
Co-operative Bank, First Direct & ING Direct Case Studies: Best Practice in Financial Customer Services
Published: (2005)
Published: (2005)
Next Generation Call Center: Mellon Investor Services
Published: (2007)
Published: (2007)
Dermalogica Case Study: Responding to Mass Customization in the Personal Care Industry
Published: (2007)
Published: (2007)
Skandia, Friends Provident & Standard Life Case Study: Generating a Good Customer Perception in the Financial Services Market
Published: (2008)
Published: (2008)
Improving Growth & Profits: Roche Pharmaceuticals Case Study
Published: (2005)
Published: (2005)
Improving Growth & Profits: Sears Canada Case Study
Published: (2005)
Published: (2005)
IOMA's report on managing customer service
Journal of Customer Service in Marketing & Management
Customer (Technology Marketing Corporation)
Georgia Power Case Study: Simplifying Energy Services Through Fixed Billing
Published: (2004)
Published: (2004)
SimStar & RXVP Case Studies: Providing Compliance Services to Pharmaceutical Firms
Published: (2005)
Published: (2005)
Timestrip Case Study: Developing Smart Label Technology for Perishable Goods
Published: (2005)
Published: (2005)
Britannia, Nationwide & BBVA Case Studies: Customer Retention Strategies in European Mortgages
Published: (2005)
Published: (2005)
Similar Items
-
Yorkshire Water Case Study: Improving Customer Service Provision within the Utilities Industry
Published: (2004) -
HSBC & Newcastle Building Society Case Studies: Improving Customer Relationship Management
Published: (2005) -
Easyjet Case Study: A Low Cost Approach to Customer Service
Published: (2004) -
Bank of America & First Direct Case Studies: Improving Customer Service Through Financial Innovations
Published: (2005) -
Scottish Power Case Study: Utilizing the 6-Sigma Process within Utilities Customer Services
Published: (2004)