Cita APA (7a ed.)
(2006). Business Process Management II: UPS Case Study. American Productivity & Quality Center (APQC).
Cita Chicago Style (17a ed.)
Business Process Management II: UPS Case Study. American Productivity & Quality Center (APQC), 2006.
Cita MLA (9a ed.)
Business Process Management II: UPS Case Study. American Productivity & Quality Center (APQC), 2006.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.