Cita APA (7a ed.)
(2005). First Contact Resolution: Xerox Case Study. American Productivity & Quality Center (APQC).
Cita Chicago Style (17a ed.)
First Contact Resolution: Xerox Case Study. American Productivity & Quality Center (APQC), 2005.
Cita MLA (9a ed.)
First Contact Resolution: Xerox Case Study. American Productivity & Quality Center (APQC), 2005.
Precaución: Estas citas no son 100% exactas.