APA (7 वां संस्करण) प्रशस्ति पत्र
(2005). Managing the Total Customer Experience: Cisco Systems Case Study. American Productivity & Quality Center (APQC).
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र
Managing the Total Customer Experience: Cisco Systems Case Study. American Productivity & Quality Center (APQC), 2005.
एमएलए (9वां संस्करण) प्रशस्ति पत्र
Managing the Total Customer Experience: Cisco Systems Case Study. American Productivity & Quality Center (APQC), 2005.
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