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  1. 1
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    La Revolución del Servicio: Lo único que cuenta es un cliente satisfecho by Albrecht, karl

    Published 1998
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  2. 2
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    Fundamentos de marketing de servicios: Conceptos, estrategias y casos / by Hoffman, K. Douglas

    Published 2002
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  3. 3
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    El cliente quiere--calidad / by Shaw, James G.

    Published 1997
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    Manufactura de clase mundial para el próximo siglo / by Schonberger, Richard J.

    Published 1996
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  5. 5
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    La calidad en el servicio / by Colunga Dávila, Carlos

    Published 1995
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