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  1. 1
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    Curso de administración moderna: un análisis de las funciones de la administración / by Koontz, Harold

    Published 1967
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  2. 2
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    El administrador profesional. / by Mc Gregor, Douglas

    Published 1970
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  3. 3
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    Direcciòn de servicio: la otra calidad. / by Ginebra, Joan

    Published 1991
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  4. 4
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    La calidad del servicio. / by Horovitz, Jacques

    Published 1991
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  5. 5
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    La satisfacciòn total del cliente. La estrategia de 25 compañìas europeas lìderes en calidad de servicio. / by Horovitz, Jacques

    Published 1993
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  6. 6
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    Administraciòn: teorìa y aplicaciones. / by Rue, Leslie W.

    Published 1985
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