A REVIEW OF SIX-SIGMA, INTERNATIONAL ORGANIZATION FOR STANDARDIZATION (ISO), AND THE CAPABILITY MATURITY MODEL (CMM)

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Detalles Bibliográficos
Publicado en:	Allied Academies International Conference. Academy of Educational Leadership. Proceedings vol. 11, no. 1 (2006), p. 119-123
Autor principal:	Doss, D Adrian
Otros Autores:	Kamery, Rob H
Publicado:	Jordan Whitney Enterprises, Inc
Materias:	International Organization for Standardization United States > US Studies Business process reengineering Operations management Six Sigma Liability Software quality Institutionalization International organizations Software engineering Publishing Standardization ISO standards Academic Achievement Engineering Quality Assurance Data Analysis Computer Software Quality Control Improvement Programs
Acceso en línea:	Citation/Abstract Full Text Full Text - PDF
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Descripción
Resumen:	This paper reviews Six-Sigma and International Organization for Standardization (ISO) as process improvement tools for management. The Capability Maturity Model (CMM) is also discussed as a way for organizations to address specific business needs. Given this basis of the CMM, organizations may greatly improve their organizational environments and processes through evolution from a setting where few processes exist to a setting in which processes are continuously monitored and systematically improved. Reliance upon the individual heroics of personnel may evolve to manifest a strong sense of teamwork that exists across the organization. Caputo (1996) states that CMM implementation is only a predictor of performance, not a limit to performance within organizational environments. Finally, environments that employ risky technological environments and ad hoc data collection methodologies may evolve into settings where proactive technological embellishment and defined data analysis are manifested to generate process improvements.
Fuente:	ABI/INFORM Global