Cita APA (7th ed.)
Velazquez, M. A., Bell, R., & Amento, B. (2009). Improving the Visualization of Call Trajectories, in Call Center Monitoring. IISE Annual Conference. Proceedings.
Cita Chicago (17th ed.)
Velazquez, Maria A., Robert Bell, i Brian Amento. "Improving the Visualization of Call Trajectories, in Call Center Monitoring." IISE Annual Conference. Proceedings 2009.
Cita MLA (9th ed.)
Velazquez, Maria A., et al. "Improving the Visualization of Call Trajectories, in Call Center Monitoring." IISE Annual Conference. Proceedings, 2009.
Atenció: Aquestes cites poden no estar 100% correctes.