IVR SYSTEM REDUCES CUSTOMER WAIT TIME

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Pubblicato in:Online Product News vol. 21, no. 4 (Apr 1, 2002), p. N.A
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Worldwide Videotex
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MARC

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245 1 |a IVR SYSTEM REDUCES CUSTOMER WAIT TIME 
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520 3 |a "For successful implementation of data-access solutions in the e- Business environment, integration with multiple data sources and development languages such as Java and XML is essential," said Carolyn White, senior research analyst at META Group. Enterprise Connect Data Access provides the fundamental building blocks for connectivity between LAN-based clients and enterprise data sources including Sybase(R) Adaptive Server(R) Enterprise, Oracle9i, DB2 UDB, Microsoft SQL Server, Informix, IMS, ODBC- and DRDA-compliant sources. It enables customers to integrate and transform heterogeneous and distributed data into easily accessible information by providing data integration capabilities and a modular architecture for flexibility, manageability and high performance. New features in Enterprise Connect Data Access 12.5 include: 
610 4 |a Sybase Inc 
653 |a Software packages 
653 |a Data processing 
653 |a Product introduction 
653 |a Databases 
653 |a Software 
653 |a Access to information 
653 |a Service introduction 
653 |a Mainframes 
653 |a Servers 
653 |a Access control 
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