Children Using Cellular Phones: The Effects of Shortcomings in User Interface Design

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Publicado en:Human Factors vol. 47, no. 1 (Spring 2005), p. 158-168
Autor principal: Bay, Susanne
Otros Autores: Ziefle, Martina
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Human Factors and Ergonomics Society
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100 1 |a Bay, Susanne 
245 1 |a Children Using Cellular Phones: The Effects of Shortcomings in User Interface Design 
260 |b Human Factors and Ergonomics Society  |c Spring 2005 
513 |a Feature Journal Article 
520 3 |a Differences in cellular phones' complexity and their impact on children's performance are under study in this experiment. Twenty children (age 9-14 years) solved tasks on two phones that were simulated according to existing models on a PC with a touch screen, holding constant display size, fonts, and colors. Actions were logged and analyzed regarding execution time, detour steps, and specific errors. Results show that children using the Siemens C35i with 25% higher complexity (with regard to number of required production rules) spent double the time solving tasks and undertook three times as many detour steps as children using the less complex Nokia 3210. A detailed analysis of user actions revealed that the number of production rules to be learned fails to account for most difficulties. Instead, ambiguous naming, poor categorization of functions, and unclear functionality of keys undermined performance. Actual or potential applications of this research include guidelines to improve the usability of all devices with small displays and hierarchical menu structures, such as cellular phones. [PUBLICATION ABSTRACT]   Differences in cellular phones' complexity and their impact on children's performance are under study in this experiment. Twenty children (age 9-14 years) solved tasks on two phones that were simulated according to existing models on a PC with a touch screen, holding constant display size, fonts, and colors. Actions were logged and analyzed regarding execution time, detour steps, and specific errors. Results show that children using the Siemens C35i with 25% higher complexity (with regard to number of required production rules) spent double the time solving tasks and undertook three times as many detour steps as children using the less complex Nokia 3210. A detailed analysis of user actions revealed that the number of production rules to be learned fails to account for most difficulties. Instead, ambiguous naming, poor categorization of functions, and unclear functionality of keys undermined performance. Actual or potential applications of this research include guidelines to improve the usability of all devices with small displays and hierarchical menu structures, such as cellular phones. 
650 2 2 |a Adolescent 
650 2 2 |a Age Factors 
650 2 2 |a Cellular Phone  |x utilization 
650 2 2 |a Child 
650 2 2 |a Cohort Studies 
650 2 2 |a Computer Graphics 
650 2 2 |a Data Display 
650 2 2 |a Equipment Design 
650 2 2 |a Female 
650 2 2 |a Humans 
650 2 2 |a Male 
650 2 2 |a Man-Machine Systems 
650 2 2 |a Sensitivity & Specificity 
650 2 2 |a Software Design 
650 2 2 |a Task Performance & Analysis 
650 2 2 |a User-Computer Interface 
653 |a Cellular telephones 
653 |a Children & youth 
653 |a User interface 
653 |a Social impact 
653 |a Behavior 
653 |a Human factors research 
653 |a Economic 
700 1 |a Ziefle, Martina 
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