Providing care to marginalised communities: a qualitative study of community pharmacy teams
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| Publicado en: | The British Journal of General Practice : The Journal of the Royal College of General Practitioners vol. 74, no. 738 (Jan 2024), p. e49 |
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| Autor principal: | |
| Otros Autores: | , , , , |
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Royal College of General Practitioners
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| Materias: | |
| Acceso en línea: | Citation/Abstract |
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| Resumen: | Background Health inequalities in the UK are widening, particularly since the COVID-19 pandemic. Community pharmacies are the most visited healthcare provider in England and are ideally placed to provide and facilitate access to care for those most disadvantaged. Aim To explore the experiences and needs of community pharmacy teams in providing care for marginalised groups and how this has changed since the COVID-19 pandemic. Design and setting A qualitative study in community pharmacy and across primary care. Method Semi-structured interviews were undertaken with members of community pharmacy teams, primary care network (PCN) pharmacists, GPs, and nurses in the North of England. Results In total, 31 individuals participated in an interview (26 pharmacy staff, three GPs, and two nurses). Most participants acknowledged that their pharmacy had become busier since COVID-19 because of increased footfall compounded by patient difficulties in navigating remote digital systems. Few participants had received any formal training on working with marginalised communities; however, organisational barriers (such as lack of access to translation facilities) combined with interorganisational barriers (such as lack of integrated care) made it more difficult to provide care for some marginalised groups. Despite this, the continuity of care provided by many pharmacies was viewed as an important factor in enabling marginalised groups to access and receive care. Conclusion There are opportunities to better utilise the skills of community pharmacy teams. Resources, such as access to translation services, and interventions to enable better communication between community pharmacy teams and other primary care services, such as general practice, are essential. |
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| ISSN: | 0960-1643 1478-5242 0035-8797 0307-4749 |
| DOI: | 10.3399/BJGP.2023.0267 |
| Fuente: | Health & Medical Collection |