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Inflfluence of User Satisfaction on Library Patronage among Postgraduate Students in Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria

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Publicado en:Library Philosophy and Practice (2024), p. 0_1
Autor principal: Apiñola, Adeola Adesoji, PhD
Otros Autores: Oyewunmi, Olatundun Oluwatoyin, PhD, Sobalaje, Adewale Joel, Olatunji, Ezekiel Tubosun
Publicado:
Library Philosophy and Practice
Materias:
Nigeria
Library management
Current awareness services
User services
User needs
Textbooks
Internet access
Academic libraries
User satisfaction
Information services
Information seeking behavior
Dissertations & theses
Librarians
Patronage
Library materials
Library resources
Internet resources
Information sources
Library staff
Graduate students
Satisfaction
Educational technology
Libraries
Reliability
Data collection
College students
Averages
Technology
Colleges & universities
Prioritizing
Statistics
Acceso en línea:Citation/Abstract
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Resumen:This study investigated the correlation between user satisfaction and library patronage among postgraduate students at Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria. A questionnaire was developed for data collection and validated, demonstrating a good reliability, with a coefficient of 0.847 (84.7%) for library patronage and 0.823 (82.3%) for user satisfaction. 120 responses were obtained and analyzed based on descriptive statistics (percentage, mean, average mean, and standard deviation) as well as inferential (Pearson Product Moment Correlation) statistics. The findings revealed a significant correlation between library patronage and user satisfaction (r= 0.000c, N = 120, P < 0.05) among postgraduate students of the University. The study concluded that adequate library customer care services and prioritizing meeting the essential needs of postgraduate students would enhance their satisfaction and consequently increase their library patronage. It was recommended that the university administration, in collaboration with the library management, address the issues that hinder effective utilization of the university library.
ISSN:1522-0222
Fuente:Library Science Database