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Research on the construction and application of a smart library services maturity evaluation system based on CMM

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Publié dans:The Electronic Library vol. 42, no. 5 (2024), p. 766-794
Auteur principal: Bai, Zhongxian
Autres auteurs: Yu, Lvna, Zhao, Lei, Wang, Weijia
Publié:
Emerald Group Publishing Limited
Sujets:
United States > US
Research data management
Software
Analytic hierarchy process
Software development
Mobile libraries
Internet of Things
Library associations
Innovations
User services
Construction
Delphi method
Academic libraries
Project management
Quality of service
Cloud computing
Information technology
Libraries
Application
Ability
Value
Case studies
Evaluation
Intelligence
Literature Reviews
Library Development
Library Services
Educational Technology
Innovation
Program Evaluation
School Libraries
Scientific Concepts
Human Resources
Internet
Computer Software
Library Research
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Résumé:PurposeSmart libraries are the result of the application of smart technologies in the era of digital intelligence. The establishment and improvement of its service evaluation system serve as indicators for evaluating the growth of smart libraries.Design/methodology/approachThis study introduces and improves the capability maturity model (CMM), creatively constructs a service maturity model specifically designed for smart libraries and combines the Delphi method with the analytic hierarchy process (AHP) to establish a service maturity evaluation system for smart libraries while calculating indicator weights. Finally, two representative smart libraries are selected as case studies, and an empirical application is conducted using the fuzzy comprehensive evaluation method.FindingsThe empirical study shows that the developed smart libraries service maturity evaluation system holds significant theoretical and practical value in evaluating smart libraries.Originality/valueEnhances the CMM and creatively constructs a service maturity model for smart libraries. Combines the Delphi method with AHP to establish a service maturity evaluation system while calculating indicator weights. Uses a fuzzy comprehensive evaluation method to evaluate two representative smart libraries. Demonstrates that the smart library services maturity evaluation system holds significant theoretical and practical value.
ISSN:0264-0473
1758-616X
DOI:10.1108/EL-11-2023-0284
Source:Library Science Database