New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method

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Udgivet i:Mathematics vol. 13, no. 2 (2025), p. 240
Hovedforfatter: Ling-Xiang, Mao
Andre forfattere: Lan, Jing, Chen, Anqi, Shi, Hua, Hu-Chen, Liu
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MDPI AG
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035 |a 3159525253 
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100 1 |a Ling-Xiang, Mao  |u School of Economics and Management, Anhui Normal University, Wuhu 241002, China 
245 1 |a New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method 
260 |b MDPI AG  |c 2025 
513 |a Journal Article 
520 3 |a Quality function deployment (QFD) is a customer-oriented quality management tool used to maximize customer satisfaction by considering the correlations between customer requirements and engineering characteristics. However, the conventional QFD method exhibits some shortcomings when used in real situations, especially in terms of correlation evaluation and engineering characteristic ranking. Therefore, the objective of this study is to propose a new QFD approach based on linguistic distribution assessments and the CRiteria Importance Through Inter-Criteria Correlation (CRITIC) method to improve the effectiveness of the traditional QFD. Specifically, linguistic distribution assessments are utilized to describe the relationships between customer requirements and engineering characteristics. The CRITIC method is extended and used to determine the ranking orders of the engineering characteristics identified in QFD. To demonstrate the feasibility and practicality of the proposed QFD, a case example regarding the performance management system’s development is presented. It is shown that the QFD approach proposed in this paper can not only represent experts’ uncertain linguistic relationship evaluations flexibly but also determine more reliable importance rankings of engineering characteristics in production planning. 
653 |a Linguistics 
653 |a Quality management 
653 |a Assessments 
653 |a Performance evaluation 
653 |a Fuzzy sets 
653 |a Correlation 
653 |a Social network analysis 
653 |a Decision making 
653 |a Social networks 
653 |a Criteria 
653 |a Preferences 
653 |a Methods 
653 |a Manufacturing 
653 |a Ranking 
653 |a Quality function deployment 
653 |a Performance management 
653 |a Production planning 
653 |a Product design 
653 |a Product development 
653 |a Case studies 
653 |a Ratings & rankings 
653 |a Quality 
653 |a Engineering 
653 |a Deployment 
653 |a Client satisfaction 
653 |a Customer satisfaction 
653 |a Feasibility 
653 |a Distribution 
653 |a Satisfaction 
653 |a Evaluation 
700 1 |a Lan, Jing  |u School of Economics and Management, Anhui Normal University, Wuhu 241002, China 
700 1 |a Chen, Anqi  |u School of Performance and Cultural Industries, University of Leeds, Woodhouse LS2 9JT, UK 
700 1 |a Shi, Hua  |u School of Materials, Shanghai Dianji University, Shanghai 201306, China 
700 1 |a Hu-Chen, Liu  |u School of Economics and Management, Tongji University, Shanghai 200092, China 
773 0 |t Mathematics  |g vol. 13, no. 2 (2025), p. 240 
786 0 |d ProQuest  |t Engineering Database 
856 4 1 |3 Citation/Abstract  |u https://www.proquest.com/docview/3159525253/abstract/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch 
856 4 0 |3 Full Text + Graphics  |u https://www.proquest.com/docview/3159525253/fulltextwithgraphics/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch 
856 4 0 |3 Full Text - PDF  |u https://www.proquest.com/docview/3159525253/fulltextPDF/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch