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Development of smart academic library services with Internet of Things technology: a qualitative study in Hong Kong

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Julkaisussa:Library Hi Tech vol. 43, no. 1 (2025), p. 398-422
Päätekijä: Cheung, Hoi Ching
Muut tekijät: Yan Yin Marco Lo, Chiu, Dickson KW, Kong, Elaine WS
Julkaistu:
Emerald Group Publishing Limited
Aiheet:
Face recognition
Software
User training
Libraries
Internet of Things
Smartphones
Information literacy
Books
Integrated library systems-ILS
Radio frequency identification
Architecture
User experience
Automation
Privacy
Videoconferencing
Collection management
Technology
Qualitative analysis
User services
Cameras
Academic libraries
Clustering
Sensors
Librarians
Reference services
Qualitative research
Video conferencing
Errors
Internet
Services
Optimism
Information technology
Literacy
Research methodology
Attitudes
Interviews
Video recordings
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Abstrakti:PurposeThis study examines academic librarians' perceptions and attitudes toward Internet of Things (IoT) applications in Hong Kong academic libraries and the problems and possible improvements in using IoT technologies to strengthen library services.Design/methodology/approachThis qualitative research used video conferencing software for semi-structured, one-on-one interviews. Participants were given introductory material about the IoT and asked to complete an interview. The data were analyzed using inductive theme clustering for this study.FindingsThe analysis identified three themes: perception about applying IoT technology to the library, problems and improvements in using IoT. Participants were generally optimistic about the potential benefits of IoT for improving library operations and providing personalized services. However, they also expressed concerns about privacy and security, errors and extra efforts for information literacy training. They suggested improvements such as incorporating facial recognition technology, advanced RFID technology and collections identification technology to enhance user experience.Originality/valueMost studies examined users' views rather than librarians' on IoT applications, which few studies cover, especially in East Asia.
ISSN:0737-8831
2054-166X
DOI:10.1108/LHT-06-2023-0219
Lähde:ABI/INFORM Global