SQRCD: Building Sustainable and Customer Centric DFIS for the Industry 5.0 Era

محفوظ في:
التفاصيل البيبلوغرافية
الحاوية / القاعدة:International Journal of Advanced Computer Science and Applications vol. 16, no. 2 (2025)
المؤلف الرئيسي: PDF
منشور في:
Science and Information (SAI) Organization Limited
الموضوعات:
الوصول للمادة أونلاين:Citation/Abstract
Full Text - PDF
الوسوم: إضافة وسم
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MARC

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024 7 |a 10.14569/IJACSA.2025.0160293  |2 doi 
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245 1 |a SQRCD: Building Sustainable and Customer Centric DFIS for the Industry 5.0 Era 
260 |b Science and Information (SAI) Organization Limited  |c 2025 
513 |a Journal Article 
520 3 |a Artificial Intelligence (AI) is considered a big turning point for the financial industry. Introducing Artificial General Intelligence (AGI) enhances the capability of all the areas where AI shows its power. The development of AGI is directly proportional to the need for more advanced automation by enhancing the features quick responsive, customization/personalization and the refined decision making capabilities in different industries. The current study aims to discuss the respondent's views on the adoption of an AGI-enabled Sustainability, Quick responsiveness, Risk management, Customer-centric, and Data privacy (SQRCD) system in Digital Financial Inclusion System (DFIS). A total of 630 responses were collected from the respondents belonging to 90 different finance institutes. The result shows that SQRCD had a significant positive relationship with the attitude to adopt an AGI enabled-SQRCD system. The three cultural dimensions of Hofstede’s theory power distance index, collectivism-individualism, and uncertainty acceptance are also taken as moderators. The effect of moderators is seen in the different relationships. The study develops a direct hypothesis to analyze the adoption of a new financial system which includes the mentioned factors. The result of the study is beneficial in the development of a renewed financial system where the mentioned parameters are essential for Industry 5.0. 
651 4 |a United States--US 
653 |a Customers 
653 |a Risk management 
653 |a Financial systems 
653 |a Artificial intelligence 
653 |a Automation 
653 |a Customization 
653 |a Decision making 
773 0 |t International Journal of Advanced Computer Science and Applications  |g vol. 16, no. 2 (2025) 
786 0 |d ProQuest  |t Advanced Technologies & Aerospace Database 
856 4 1 |3 Citation/Abstract  |u https://www.proquest.com/docview/3180200433/abstract/embedded/L8HZQI7Z43R0LA5T?source=fedsrch 
856 4 0 |3 Full Text - PDF  |u https://www.proquest.com/docview/3180200433/fulltextPDF/embedded/L8HZQI7Z43R0LA5T?source=fedsrch