Building and Eroding the Citizen–State Relationship in the Era of Algorithmic Decision-Making: Towards a New Conceptual Model of Institutional Trust

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Մատենագիտական մանրամասներ
Հրատարակված է:Social Sciences vol. 14, no. 3 (2025), p. 178
Հիմնական հեղինակ: Parviainen, Jaana
Այլ հեղինակներ: Koski, Anne, Eilola, Laura, Palukka, Hannele, Alanen, Paula, Lindholm, Camilla
Հրապարակվել է:
MDPI AG
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Առցանց հասանելիություն:Citation/Abstract
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024 7 |a 10.3390/socsci14030178  |2 doi 
035 |a 3181691452 
045 2 |b d20250101  |b d20251231 
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100 1 |a Parviainen, Jaana  |u Faculty of Social Sciences, Tampere University, FI-33520 Tampere, Finland; <email>anne.koski@tuni.fi</email> (A.K.); <email>hannele.palukka@tuni.fi</email> (H.P.) 
245 1 |a Building and Eroding the Citizen–State Relationship in the Era of Algorithmic Decision-Making: Towards a New Conceptual Model of Institutional Trust 
260 |b MDPI AG  |c 2025 
513 |a Journal Article 
520 3 |a In liberal welfare states, algorithmic decision-making systems are being increasingly deployed, impacting the citizen–state relationship in a multitude of positive and negative ways. This theoretical paper aims to develop a novel conceptual model—the institutional trust model—to analyse how the implementation of automated systems erodes or strengthens institutional trust between policymakers and citizens. In this approach, institutional trust does not simply mean public trust in institutions (though it is an important component of democratic societies); instead, it refers to the responsive interactions between governmental institutions and citizens. Currently, very little is known about policymakers’ trust or distrust in automated systems and how their trust or distrust in citizens is reflected in their interest in implementing these systems in public administration. By analysing a sample of recent studies on automated decision-making, we explored the potential of the institutional trust model to identify how the four dimensions of trust can be used to explore the responsive relationship between citizens and the state. This article contributes to the formulation of research questions on automated decision-making in the future, underlining that the impact of automated systems on the socio-economic rights of marginalised citizens in public services and the policymakers’ motivations to deploy automated systems have been overlooked. 
653 |a Public administration 
653 |a Legitimacy 
653 |a Civil rights 
653 |a Algorithms 
653 |a Citizens 
653 |a Marginality 
653 |a Models 
653 |a Public services 
653 |a Social exclusion 
653 |a Policy making 
653 |a Automation 
653 |a Democracy 
653 |a Decision making 
653 |a Public sector 
653 |a Trust 
653 |a Socioeconomic factors 
653 |a Conceptual models 
653 |a Welfare 
653 |a Economic rights 
700 1 |a Koski, Anne  |u Faculty of Social Sciences, Tampere University, FI-33520 Tampere, Finland; <email>anne.koski@tuni.fi</email> (A.K.); <email>hannele.palukka@tuni.fi</email> (H.P.) 
700 1 |a Eilola, Laura  |u Faculty of Information Technology and Communication Sciences, Tampere University, FI-33520 Tampere, Finland; <email>laura.eilola@tuni.fi</email> 
700 1 |a Palukka, Hannele  |u Faculty of Social Sciences, Tampere University, FI-33520 Tampere, Finland; <email>anne.koski@tuni.fi</email> (A.K.); <email>hannele.palukka@tuni.fi</email> (H.P.) 
700 1 |a Alanen, Paula  |u Faculty of Education and Culture, Tampere University, FI-33520 Tampere, Finland; <email>paula.alanen@tuni.fi</email> 
700 1 |a Lindholm, Camilla  |u Department of Finnish, Finno-Ugrian and Scandinavian Studies, University of Helsinki, 4, FI-00100 Helsinki, Finland; <email>camilla.lindholm@helsinki.fi</email> 
773 0 |t Social Sciences  |g vol. 14, no. 3 (2025), p. 178 
786 0 |d ProQuest  |t Social Science Database 
856 4 1 |3 Citation/Abstract  |u https://www.proquest.com/docview/3181691452/abstract/embedded/H09TXR3UUZB2ISDL?source=fedsrch 
856 4 0 |3 Full Text + Graphics  |u https://www.proquest.com/docview/3181691452/fulltextwithgraphics/embedded/H09TXR3UUZB2ISDL?source=fedsrch 
856 4 0 |3 Full Text - PDF  |u https://www.proquest.com/docview/3181691452/fulltextPDF/embedded/H09TXR3UUZB2ISDL?source=fedsrch