Optimizing road haulage firms' operational performance in Zimbabwe through artificial intelligence: Moderating effect of driver training

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Pubblicato in:International Journal of Research in Business and Social Science vol. 14, no. 7 (2025), p. 78-93
Autore principale: Chibaro, Munyaradzi
Altri autori: Chisungo, Chisungo, Manyanga, Wilbert, Kanyepe, James, Chikwere, David, Bhebhe, Thomas
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Society for the Study of Business and Finance
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024 7 |a 10.20525/ijrbs.v14i7.4381  |2 doi 
035 |a 3285779482 
045 2 |b d20250101  |b d20251231 
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100 1 |a Chibaro, Munyaradzi  |u Department of Management, University of Botswana, Botswana 
245 1 |a Optimizing road haulage firms' operational performance in Zimbabwe through artificial intelligence: Moderating effect of driver training 
260 |b Society for the Study of Business and Finance  |c 2025 
513 |a Journal Article 
520 3 |a This study investigates the use of artificial intelligence (AI) to improve operational performance in Zimbabwean road haulage enterprises, with a focus on driver training as a moderator. As the logistics industry faces new difficulties, AI technologies have great promise for increasing efficiency and decision making. However, the usefulness of these technologies is determined by the skill levels of the drivers using them. This study demonstrated how extensive driver training improves the capacity to comprehend AI-generated insights, resulting in better route management, lower operating costs, and increased safety. This study examines how AI affects key performance variables such as cost savings, productivity, customer happiness, and environmental sustainability, using real data from road haulage companies. Key findings demonstrate how AI is transforming decision-making, improving operational effectiveness, and optimizing routes. The research highlights several noteworthy obstacles in addition to their obvious advantages, such as budgetary limitations, difficulty in obtaining pertinent data, and the need for more regionalized AI solutions. The findings, which are based on case studies and performance data from diverse enterprises, indicate that (i) organizations that invest in both AI and driver training benefit from a synergistic impact, resulting in higher operational outcomes, (ii) there is need to combine technical improvements with human experience to achieve maximum performance in Zimbabwe's competitive road-haulage market and finally (iii) this study offers helpful recommendations for successfully integrating artificial intelligence (AI) into haulage processes, along with insights into best practices and alternative approaches to overcome current obstacles. This study emphasizes the importance of context-specific solutions in emerging regions, enhancing the expanding corpus of knowledge on AI applications, particularly in logistics. 
651 4 |a Zimbabwe 
653 |a Predictive maintenance 
653 |a Driver education 
653 |a Regions 
653 |a Politics 
653 |a Drivers 
653 |a Inventory control 
653 |a Logistics 
653 |a Organizational effectiveness 
653 |a Efficiency 
653 |a Usefulness 
653 |a Artificial intelligence 
653 |a Data 
653 |a Decision making 
653 |a Case studies 
653 |a Cost control 
653 |a Inventory management 
653 |a Alternative approaches 
653 |a Inventory 
653 |a Operating costs 
653 |a Software 
653 |a Training 
653 |a Productivity 
653 |a Happiness 
653 |a Best practice 
653 |a Roads & highways 
653 |a Suppliers 
653 |a Machine learning 
653 |a Technology adoption 
653 |a Sustainable development 
653 |a Supply chains 
653 |a Legacy systems 
700 1 |a Chisungo, Chisungo  |u Department of Supply Chain Management, Chinhoyi University of Technology, Zimbabwe 
700 1 |a Manyanga, Wilbert  |u Workwell Research Unit, Department of Management Sciences, North-West University, South Africa 
700 1 |a Kanyepe, James  |u Department of Management, University of Botswana, Botswana 
700 1 |a Chikwere, David  |u Department of Supply Chain Management, Leeds Beckett University, United Kingdom 
700 1 |a Bhebhe, Thomas 
773 0 |t International Journal of Research in Business and Social Science  |g vol. 14, no. 7 (2025), p. 78-93 
786 0 |d ProQuest  |t ABI/INFORM Global 
856 4 1 |3 Citation/Abstract  |u https://www.proquest.com/docview/3285779482/abstract/embedded/ZKJTFFSVAI7CB62C?source=fedsrch 
856 4 0 |3 Full Text  |u https://www.proquest.com/docview/3285779482/fulltext/embedded/ZKJTFFSVAI7CB62C?source=fedsrch 
856 4 0 |3 Full Text - PDF  |u https://www.proquest.com/docview/3285779482/fulltextPDF/embedded/ZKJTFFSVAI7CB62C?source=fedsrch