Help Is Just a Message Away: Online Counselling Chat Services Bridging Gaps in Youth Mental Health?

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Publicat a:European Journal of Investigation in Health, Psychology and Education vol. 15, no. 12 (2025), p. 257-278
Autor principal: Dewaele Alexis
Altres autors: Denayer Elke, Cabello, Maria, Higuera-Lozano Irati, Pitkänen Tuuli, Felvinczi Katalin, Kaló Zsuzsa, Soininvaara Siiri, Goossens Lien
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022 |a 2174-8144 
022 |a 2254-9625 
024 7 |a 10.3390/ejihpe15120257  |2 doi 
035 |a 3286274229 
045 2 |b d20250101  |b d20251231 
100 1 |a Dewaele Alexis  |u Department of Experimental Clinical and Health Psychology, Faculty of Psychology and Educational Sciences, Ghent University, 9000 Gent, Belgium 
245 1 |a Help Is Just a Message Away: Online Counselling Chat Services Bridging Gaps in Youth Mental Health? 
260 |b MDPI AG  |c 2025 
513 |a Journal Article 
520 3 |a Adolescents and young adults across Europe face growing mental health challenges, yet many do not seek professional help. Online counselling chat services (OCCS) offer anonymous, accessible, and youth-friendly support, but their varied aims, formats, and resources complicate evaluation and integration into formal care systems. This study aimed to identify shared priorities for the development, evaluation, and implementation of OCCS for youth. Eight focus groups were conducted with 38 stakeholders—including researchers, counsellors, and service coordinators—from eight European countries. Through qualitative content analysis, six key thematic domains emerged: usability and engagement, service quality and effectiveness, infrastructure and integration, sustainability, ethical considerations, and future visions. Participants highlighted OCCS as valuable tools for fostering emotional safety, trust, and accessibility, while also noting persistent challenges such as limited funding, fragile infrastructure, and ethical tensions around anonymity and safeguarding. Crucially, the need for flexible evaluation frameworks that reflect service diversity and for stronger cross-model collaboration was emphasized. These findings provide a strategic foundation for advancing inclusive, sustainable, and youth-centered digital mental health support across Europe. 
651 4 |a Europe 
653 |a Usability 
653 |a Collaboration 
653 |a Verbal communication 
653 |a Mental disorders 
653 |a Counseling 
653 |a Young adults 
653 |a Data integrity 
653 |a Mental health 
653 |a Teenagers 
653 |a Focus Groups 
653 |a Data Use 
653 |a Child Health 
653 |a Adolescents 
653 |a Stakeholders 
653 |a Informed Consent 
653 |a Language Minorities 
653 |a Best Practices 
653 |a Program Evaluation 
653 |a Professional Services 
653 |a Developmental Tasks 
653 |a Synchronous Communication 
653 |a School Policy 
653 |a Sustainability 
653 |a Evidence Based Practice 
653 |a User Needs (Information) 
653 |a Cost Effectiveness 
653 |a Referral 
653 |a Barriers 
653 |a Underachievement 
653 |a Resource Allocation 
653 |a Youth 
700 1 |a Denayer Elke  |u Department of Experimental Clinical and Health Psychology, Faculty of Psychology and Educational Sciences, Ghent University, 9000 Gent, Belgium 
700 1 |a Cabello, Maria  |u Department of Psychiatry, Universidad Autónoma de Madrid, 28029 Madrid, Spain 
700 1 |a Higuera-Lozano Irati  |u Department of Psychiatry, Universidad Autónoma de Madrid, 28029 Madrid, Spain 
700 1 |a Pitkänen Tuuli  |u Finnish Youth Research Society, 00520 Helsinki, Finland 
700 1 |a Felvinczi Katalin  |u Institute of Psychology, ELTE Eötvös Lóránd University, 1064 Budapest, Hungary 
700 1 |a Kaló Zsuzsa  |u Institute of Psychology, ELTE Eötvös Lóránd University, 1064 Budapest, Hungary 
700 1 |a Soininvaara Siiri  |u Finnish Youth Research Society, 00520 Helsinki, Finland 
700 1 |a Goossens Lien  |u Department of Developmental, Personality and Social Psychology, Faculty of Psychology and Educational Sciences, Ghent University, 9000 Gent, Belgium 
773 0 |t European Journal of Investigation in Health, Psychology and Education  |g vol. 15, no. 12 (2025), p. 257-278 
786 0 |d ProQuest  |t Psychology Collection 
856 4 1 |3 Citation/Abstract  |u https://www.proquest.com/docview/3286274229/abstract/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch 
856 4 0 |3 Full Text  |u https://www.proquest.com/docview/3286274229/fulltext/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch 
856 4 0 |3 Full Text - PDF  |u https://www.proquest.com/docview/3286274229/fulltextPDF/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch