Help Is Just a Message Away: Online Counselling Chat Services Bridging Gaps in Youth Mental Health?
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| Publicat a: | European Journal of Investigation in Health, Psychology and Education vol. 15, no. 12 (2025), p. 257-278 |
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| Autor principal: | |
| Altres autors: | , , , , , , , |
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MDPI AG
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| Accés en línia: | Citation/Abstract Full Text Full Text - PDF |
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| 001 | 3286274229 | ||
| 003 | UK-CbPIL | ||
| 022 | |a 2174-8144 | ||
| 022 | |a 2254-9625 | ||
| 024 | 7 | |a 10.3390/ejihpe15120257 |2 doi | |
| 035 | |a 3286274229 | ||
| 045 | 2 | |b d20250101 |b d20251231 | |
| 100 | 1 | |a Dewaele Alexis |u Department of Experimental Clinical and Health Psychology, Faculty of Psychology and Educational Sciences, Ghent University, 9000 Gent, Belgium | |
| 245 | 1 | |a Help Is Just a Message Away: Online Counselling Chat Services Bridging Gaps in Youth Mental Health? | |
| 260 | |b MDPI AG |c 2025 | ||
| 513 | |a Journal Article | ||
| 520 | 3 | |a Adolescents and young adults across Europe face growing mental health challenges, yet many do not seek professional help. Online counselling chat services (OCCS) offer anonymous, accessible, and youth-friendly support, but their varied aims, formats, and resources complicate evaluation and integration into formal care systems. This study aimed to identify shared priorities for the development, evaluation, and implementation of OCCS for youth. Eight focus groups were conducted with 38 stakeholders—including researchers, counsellors, and service coordinators—from eight European countries. Through qualitative content analysis, six key thematic domains emerged: usability and engagement, service quality and effectiveness, infrastructure and integration, sustainability, ethical considerations, and future visions. Participants highlighted OCCS as valuable tools for fostering emotional safety, trust, and accessibility, while also noting persistent challenges such as limited funding, fragile infrastructure, and ethical tensions around anonymity and safeguarding. Crucially, the need for flexible evaluation frameworks that reflect service diversity and for stronger cross-model collaboration was emphasized. These findings provide a strategic foundation for advancing inclusive, sustainable, and youth-centered digital mental health support across Europe. | |
| 651 | 4 | |a Europe | |
| 653 | |a Usability | ||
| 653 | |a Collaboration | ||
| 653 | |a Verbal communication | ||
| 653 | |a Mental disorders | ||
| 653 | |a Counseling | ||
| 653 | |a Young adults | ||
| 653 | |a Data integrity | ||
| 653 | |a Mental health | ||
| 653 | |a Teenagers | ||
| 653 | |a Focus Groups | ||
| 653 | |a Data Use | ||
| 653 | |a Child Health | ||
| 653 | |a Adolescents | ||
| 653 | |a Stakeholders | ||
| 653 | |a Informed Consent | ||
| 653 | |a Language Minorities | ||
| 653 | |a Best Practices | ||
| 653 | |a Program Evaluation | ||
| 653 | |a Professional Services | ||
| 653 | |a Developmental Tasks | ||
| 653 | |a Synchronous Communication | ||
| 653 | |a School Policy | ||
| 653 | |a Sustainability | ||
| 653 | |a Evidence Based Practice | ||
| 653 | |a User Needs (Information) | ||
| 653 | |a Cost Effectiveness | ||
| 653 | |a Referral | ||
| 653 | |a Barriers | ||
| 653 | |a Underachievement | ||
| 653 | |a Resource Allocation | ||
| 653 | |a Youth | ||
| 700 | 1 | |a Denayer Elke |u Department of Experimental Clinical and Health Psychology, Faculty of Psychology and Educational Sciences, Ghent University, 9000 Gent, Belgium | |
| 700 | 1 | |a Cabello, Maria |u Department of Psychiatry, Universidad Autónoma de Madrid, 28029 Madrid, Spain | |
| 700 | 1 | |a Higuera-Lozano Irati |u Department of Psychiatry, Universidad Autónoma de Madrid, 28029 Madrid, Spain | |
| 700 | 1 | |a Pitkänen Tuuli |u Finnish Youth Research Society, 00520 Helsinki, Finland | |
| 700 | 1 | |a Felvinczi Katalin |u Institute of Psychology, ELTE Eötvös Lóránd University, 1064 Budapest, Hungary | |
| 700 | 1 | |a Kaló Zsuzsa |u Institute of Psychology, ELTE Eötvös Lóránd University, 1064 Budapest, Hungary | |
| 700 | 1 | |a Soininvaara Siiri |u Finnish Youth Research Society, 00520 Helsinki, Finland | |
| 700 | 1 | |a Goossens Lien |u Department of Developmental, Personality and Social Psychology, Faculty of Psychology and Educational Sciences, Ghent University, 9000 Gent, Belgium | |
| 773 | 0 | |t European Journal of Investigation in Health, Psychology and Education |g vol. 15, no. 12 (2025), p. 257-278 | |
| 786 | 0 | |d ProQuest |t Psychology Collection | |
| 856 | 4 | 1 | |3 Citation/Abstract |u https://www.proquest.com/docview/3286274229/abstract/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch |
| 856 | 4 | 0 | |3 Full Text |u https://www.proquest.com/docview/3286274229/fulltext/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch |
| 856 | 4 | 0 | |3 Full Text - PDF |u https://www.proquest.com/docview/3286274229/fulltextPDF/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch |