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Question-Answer Sequences in Survey-Interviews

Guardado en:
Udgivet i:Quality and Quantity vol. 40, no. 6 (Dec 2006), p. 983
Hovedforfatter: Dijkstra, Wil
Andre forfattere: Ongena, Yfke
Udgivet:
Springer Nature B.V.
Fag:
Questionnaires
Interaction analysis
Cognitive-behavioral factors
Sequences
Wording
Behavior
Telephone surveys
Interviews
Respondents
Conversation
Polls & surveys
Research design
Responses
Behavior problems
Question answer sequences
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Resumen:Interaction analysis was used to analyze a total of 14,265 question-answer sequences of (Q-A Sequences) 80 questions that originated from two face-to-face and three telephone surveys. The analysis was directed towards the causes and effects of particular interactional problems. Our results showed that problematic respondent behavior is affected by the questionnaire design, whereas inadequate interviewer behavior is affected by respondent behavior, rather than directly by the questionnaire design. Two surveys used questions for which validating information was available. It appeared that the occurrence of such irregularities of interviewer and respondent behavior was related to the validity of the eventual responses. Explanations for the occurrence of problematic respondent behavior were proposed, concerning both cognitive and conversational factors, related to the wording of questions and response alternatives.[PUBLICATION ABSTRACT]
ISSN:0033-5177
1573-7845
DOI:10.1007/s11135-005-5076-4
Fuente:ABI/INFORM Global