Oral proficiency level required by the Main Call Centers in El Salvador, 2011-2012 /
Nowadays, Call Centers have become a booming industry in our country. El Salvador is considered as one of the main locations of choice for big companies due to its low operational and labor costs. As a matter of fact, Call Centers have fast spread in the country over the last few years, and they are...
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| مؤلفون آخرون: | , , , |
| التنسيق: | أطروحة كتاب |
| اللغة: | الإنجليزية |
| الموضوعات: | |
| الوصول للمادة أونلاين: | http://ri.ues.edu.sv/id/eprint/2321 عرض في الأوباك |
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|---|---|---|---|
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| 008 | 130507e2012 es aaaag lmmm 000|0 eng d | ||
| 003 | SV-SsUSB | ||
| 005 | 20180227105733.0 | ||
| 999 | |c 40986 |d 40986 | ||
| 040 | |a SV-SsUSB |b spa |e rda | ||
| 082 | 0 | 4 | |2 21 |a 428.2461 |b A333o |
| 100 | 1 | |a Alberto Acosta, Arely |e autor. | |
| 245 | 1 | 0 | |a Oral proficiency level required by the Main Call Centers in El Salvador, 2011-2012 / |c presentado por Arely Alberto Acosta, David Alexander Alvarez Umaña, Priscila Saraí Sánchez Gómez ; docente director Gilma Delfina Zepeda de Laínez. |
| 264 | |a San Salvador, El Salvador : |b Universidad de El Salvador, |c 2012 | ||
| 300 | |a 67 hojas : |b ilustraciones (algunas color), fotografías en color ; |c 29 cm | ||
| 336 | |a texto |b txt |2 rdacontent | ||
| 337 | |a no mediado |b n |2 rdamedia | ||
| 338 | |a volumen |b nc |2 rdacarrier | ||
| 500 | |a Anexos | ||
| 502 | |a Tesis -- (Licenciatura en Idioma Inglés Opción Enseñanza) -- Universidad de El Salvador, San Salvador, 2012 | ||
| 520 | |a Nowadays, Call Centers have become a booming industry in our country. El Salvador is considered as one of the main locations of choice for big companies due to its low operational and labor costs. As a matter of fact, Call Centers have fast spread in the country over the last few years, and they are being considered as one of the best contributors in the economic growth in El Salvador and still foreseen to be helping the country in the coming years. Call Centers in El Salvador provide both Inbound (inquiries, help desk, technical support, payments, order taking, complaints, assistance, among others) and outbound (telemarketing, telesurvey, telecollection, sales, among others). These are all being completed or accomplished via phone, fax, e-mail, chat and web tools. The industry rapidly grows every year, providing society with better job opportunities and salary improvement expectations just by being fluent in the English Language, and this new industry catches the attention of people Learning English as a Second Language (ESL) encouraging them to improve their Oral Proficiency in the English Language in order to become a Call Center agent. However, not all the applicants have the opportunity to achieve a position as a call center representative. There is a big inquiry about ESL students having no scope of lading in a Call Center position due to their lack of Oral fluency in the language. The findings of this research look forward to identify what is the Oral Proficiency level required by the main Call Centers in our country and what areas should be improved to make this process a lot easier for aspirants to be integrated into this competitive market | ||
| 521 | |a Audiencia general. | ||
| 530 | |a La tesis también está en formato digital. | ||
| 650 | 7 | |2 lemb |a Inglés |x Enseñanza | |
| 650 | 7 | |2 lemb |a Adquisición de segundo lenguaje | |
| 653 | |a Call Centers en El Salvador | ||
| 653 | |a Dominio del lenguaje oral | ||
| 700 | 1 | |a Alvarez Umaña, David Alexander |e autor. | |
| 700 | 1 | |a Sánchez Gómez, Priscila Saraí |e autor. | |
| 700 | 1 | |a Zepeda de Laínez, Gilma Delfina |e docente director. | |
| 700 | 1 | |a Garay Salinas, Ricardo |e coordinador | |
| 856 | 4 | 0 | |u http://ri.ues.edu.sv/id/eprint/2321 |
| 942 | |c Tesis y disertaciones académicas |2 Dewey Decimal Classification | ||
| 990 | |a bh_rina | ||
| 990 | |a bc_rube | ||
| 952 | |1 Disponible |2 Dewey Decimal Classification |8 Tesario |a Biblioteca de Ciencias y Humanidades |b Biblioteca de Ciencias y Humanidades |c Tesario |d 2013-05-07 |e Administración Académica C.C.H.H. |i 14102139 |l 4 |o 428.2461 A333o |p 14102139 |r 2016-04-14 00:00:00 |s 2016-04-12 |w 2013-05-07 |y Tesis y disertaciones académicas | ||
| 952 | |1 Disponible |2 Dewey Decimal Classification |8 Tesario |a Biblioteca Central |b Biblioteca Central |c Tesario |d 2014-03-04 |e Estudiante |l 0 |o 1411 A434o |p 10138505 |r 2017-05-24 00:00:00 |w 2014-03-04 |y Tesis y disertaciones académicas | ||