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IVR SYSTEM REDUCES CUSTOMER WAIT TIME

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Vydáno v:Online Product News vol. 21, no. 4 (Apr 1, 2002), p. N.A
Vydáno:
Worldwide Videotex
Témata:
Sybase Inc
Software packages
Data processing
Product introduction
Databases
Software
Access to information
Service introduction
Mainframes
Servers
Access control
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Abstrakt:"For successful implementation of data-access solutions in the e- Business environment, integration with multiple data sources and development languages such as Java and XML is essential," said Carolyn White, senior research analyst at META Group. Enterprise Connect Data Access provides the fundamental building blocks for connectivity between LAN-based clients and enterprise data sources including Sybase(R) Adaptive Server(R) Enterprise, Oracle9i, DB2 UDB, Microsoft SQL Server, Informix, IMS, ODBC- and DRDA-compliant sources. It enables customers to integrate and transform heterogeneous and distributed data into easily accessible information by providing data integration capabilities and a modular architecture for flexibility, manageability and high performance. New features in Enterprise Connect Data Access 12.5 include:
Zdroj:Telecommunications Database