Workplace learning potential in uncertain situations in care work

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Dades bibliogràfiques
Publicat a:	Journal of Workplace Learning vol. 37, no. 1 (2025), p. 78-92
Autor principal:	Moeller, Britta
Publicat:	Emerald Group Publishing Limited
Matèries:	Workers Elder care Nursing homes Vocational education Older people Professions Collaborative learning Noise Uncertainty Learning potential Learning Cooperative learning Work Workplace learning Workplaces Learning strategies Education work relationship Vignettes Learning Activities Feedback (Response) Activity Units Predominantly White Institutions Residential Institutions Incidental Learning Active Learning Municipalities Learning Theories Discovery Processes Inquiry Older Adults Informal Education Career and Technical Education
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Descripció
Resum:	PurposeThis paper aims to examine uncertain situations with potential for learning in care work. While the dominant learning strategy in elderly care is lecture-based education, learning from and during daily care work routines is crucial and suitable. However, little is known about the potential for learning in daily work in elderly care.Design/methodology/approachThis paper is based on a doctoral study conducted in Danish nursing homes. Shadowing care workers led to the construction of care work vignettes, which were analyzed and validated in analytic dialogues with field practitioners. Here, a selected vignette forms the empirical base for analyzing uncertainty through the lens of Dewey’s philosophy of learning.FindingsThe results suggest labeling uncertain situations as noisy, as they are sensorily felt, prompting doubt and perplexity and, hence, reflection and learning. Noisy situations cause breakdowns in action experienced as a tension that triggers reflection, often with colleagues, alongside work. A critical discussion draws attention to silent situations that proceed undisturbedly, according to routine, and, hence, often without reflection. To handle uncertainty, either noisy or silent, care workers must be considered as learning actors. Space and time for reflection are mandatory.Originality/valueBy focusing on uncertainty in care work, this study contributes to the understanding of workplace learning potential by clarifying the characteristics of situations useful for systematic exploration and collaborative learning from specific instances in work.
ISSN:	1366-5626 1758-7859 0955-8217 2054-5614
DOI:	10.1108/JWL-12-2023-0187
Font:	ABI/INFORM Global