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The impact of doctor-patient communication on patient satisfaction in outpatient settings: implications for medical training and practice

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Publicado en:BMC Medical Education vol. 25 (2025), p. 1
Autor principal: Chen, Xinyi
Otros Autores: Liu, Chang, Yan, Pengpeng, Wang, Hanle, Xu, Jingjie, Yao, Ke
Publicado:
Springer Nature B.V.
Materias:
Medical education
Regression analysis
Health care policy
Questionnaires
Physician patient relationships
Attitude surveys
Likert scale
Patient satisfaction
Validity
Quality of service
Correlation analysis
Information communication
Outpatient care facilities
Communication
Multivariate Analysis
Interaction Process Analysis
Factor Analysis
Educational Methods
Likert Scales
Communication Skills
Urban Demography
Predictor Variables
Empathy
Urban Population
Correlation
Physician Patient Relationship
Medical Services
Expectation
Evidence Based Practice
Music Facilities
Statistical Analysis
Interpersonal Communication
Regression (Statistics)
Educational Strategies
Acceso en línea:Citation/Abstract
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Resumen:Poor doctor-patient communication significantly contributes to patient dissatisfaction. This study investigates the impact of doctor-patient communication quality on patient satisfaction to guide medical education, clinical training, and hospital management improvements. Using validated questionnaires, we found a significant positive correlation between overall communication quality and patient satisfaction (r = 0.539, p < 0.001). Specifically, dimensions of medical information communication (r = 0.530, p < 0.001) and communication skills (r = 0.417, p < 0.001) were significantly correlated with patient satisfaction, whereas cognitive and emotional communication dimensions were not significantly correlated. Regression analysis further demonstrated communication satisfaction as a reliable predictor of patient satisfaction (R² = 0.287, p < 0.001). We recommend enhancing healthcare providers’ communication skills and detailed medical information disclosure through targeted training programs. Emphasizing patient-centered communication strategies can substantially improve patient satisfaction and reduce doctor-patient disputes.
ISSN:1472-6920
DOI:10.1186/s12909-025-07433-y
Fuente:Healthcare Administration Database