Digital capabilities of SMEs: driving the Industry 4.0 revolution and measuring its innovative effects

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Detalles Bibliográficos
Publicado en:	Academia vol. 38, no. 1 (2025), p. 74-106
Autor principal:	Castillo-Vergara, Mauricio
Otros Autores:	Duarte Valdivia, Diego, Muñoz-Cisterna, Víctor, Álvarez-Marín, Alejandro, Geldes, Cristian, Ortiz-Henriquez, Rodrigo Esteban
Publicado:	Emerald Group Publishing Limited
Materias:	Chile Innovations Technology adoption Organizational factors Comparative analysis Economic growth Communications technology Productivity Business models Information technology Employment Structural equation modeling Customer relationship management Enterprise resource planning Small & medium sized enterprises-SME Industry 4.0 Economic factors Management Planners Adoption of innovations Organizational effectiveness Economic development Economic Progress Structural Equation Models Least Squares Statistics Adoption Influence of Technology Job Development Opportunities Innovation Communication Skills Manufacturing
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Descripción
Resumen:	PurposeThis study developed a theoretical model to test the relationship between digital capability and Industry 4.0 (I4.0) and its effect on innovation performance in small and medium-sized enterprises (SMEs).Design/methodology/approachThe proposed theoretical model was evaluated using partial least-squares structural equation modeling and fuzzy-set qualitative comparative analysis. The data were obtained from a sample of 536 SMEs in Chile.FindingsThe proposed model presented two dimensions of digital capability: management and information and communication technologies (ICTs). Management models composed of enterprise resource planning and customer relationship management systems are essential for optimizing organizational management. Meanwhile, ICTs facilitate the smooth flow of information within an organization, leading to improved efficiency in production processes. I4.0 is encouraged by exposing SMEs to base technologies such as data analytics. These results confirm that I4.0 influences innovation performance.Practical implicationsSME managers should encourage the development of digital capabilities to transition toward I4.0, as this can make SMEs more competitive and innovative in changing and dynamic scenarios.Social implicationsI4.0 adoption and the development of digital capabilities can directly affect employment and national economic growth.Originality/valueMost studies focus on the organizational factors affecting SMEs’ I4.0 adoption. They do not, however, address the role played by current digital capability in I4.0 technology adoption and its effect on firms’ innovation performance.
ISSN:	1012-8255 2056-5127
DOI:	10.1108/ARLA-08-2023-0137
Fuente:	ABI/INFORM Global