From Theory to Practice: Understanding Value- Creation in Service Companies
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| Publicat a: | Brazilian Administration Review vol. 22, no. 4 (Oct-Dec 2025), p. 1-17 |
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| Autor principal: | |
| Altres autors: | , , , |
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Associação Nacional de Pós-Graduação e Pesquisa em Administração
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| Accés en línia: | Citation/Abstract Full Text Full Text - PDF |
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MARC
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|---|---|---|---|
| 001 | 3279510392 | ||
| 003 | UK-CbPIL | ||
| 022 | |a 1807-7692 | ||
| 024 | 7 | |a 10.1590/1807-7692bar2025250036 |2 doi | |
| 035 | |a 3279510392 | ||
| 045 | 2 | |b d20251001 |b d20251231 | |
| 084 | |a 204028 |2 nlm | ||
| 100 | 1 | |a Ribeiro, Lucas Galli |u Universidade Federal de Minas Gerais, Belo Horizonte, MG, Brazil | |
| 245 | 1 | |a From Theory to Practice: Understanding Value- Creation in Service Companies | |
| 260 | |b Associação Nacional de Pós-Graduação e Pesquisa em Administração |c Oct-Dec 2025 | ||
| 513 | |a Journal Article | ||
| 520 | 3 | |a Objective: existing literature is fragmented and fails to provide a holistic and comprehensive understanding of how value is created, particularly in the face of contemporary challenges and within the service sector. This article aims to offer a structured overview of current literature and facilitate a theoretical understanding of value creation. Methods: adopting a multi-method approach, a systematic literature review (SLR) of 184 articles was conducted, combined with qualitative analyses of empirical data obtained from in-depth interviews with three entrepreneurs. Results: this article identifies six distinct valuecreation logics: (1) performance-driven, (2) knowledge-driven, (3) predictability-driven, (4) customer-driven, (5) positioning-driven, and (6) quality-driven. The results demonstrate that value creation in service companies is a multifaceted process, requiring a balance between internal capabilities and external market dynamics. Conclusions: this study does not seek to exhaust all possible perspectives on value creation; instead, it offers a structured synthesis of six interrelated value-creation logics derived from the literature and illustrated through exploratory interviews with entrepreneurs in the service sector. | |
| 653 | |a Interviews | ||
| 653 | |a Qualitative research | ||
| 653 | |a Strategic management | ||
| 653 | |a Literature reviews | ||
| 653 | |a Collaboration | ||
| 653 | |a Customer feedback | ||
| 653 | |a Entrepreneurs | ||
| 653 | |a Companies | ||
| 653 | |a Economic development | ||
| 653 | |a Service industries | ||
| 653 | |a Efficiency | ||
| 653 | |a Value creation | ||
| 653 | |a Positioning | ||
| 653 | |a Design thinking | ||
| 653 | |a Knowledge based development | ||
| 653 | |a Literary criticism | ||
| 653 | |a Decision making | ||
| 653 | |a Knowledge management | ||
| 653 | |a Business models | ||
| 653 | |a Understanding | ||
| 653 | |a Systematic review | ||
| 700 | 1 | |a Pereir, Leydiana de Sousa |u Universidade Federal de Minas Gerais, Belo Horizonte, MG, Brazil | |
| 700 | 1 | |a Baião, Natalia Macedo |u Universidade Federal de Minas Gerais, Belo Horizonte, MG, Brazil | |
| 700 | 1 | |a de Oliveira, Larissa Vasconcelos |u Universidade Federal de Minas Gerais, Belo Horizonte, MG, Brazil | |
| 700 | 1 | |a Cavalcanti, André Marques |u Universidade Federal de Pernambuco, Recife, PE, Brazil | |
| 773 | 0 | |t Brazilian Administration Review |g vol. 22, no. 4 (Oct-Dec 2025), p. 1-17 | |
| 786 | 0 | |d ProQuest |t ABI/INFORM Global | |
| 856 | 4 | 1 | |3 Citation/Abstract |u https://www.proquest.com/docview/3279510392/abstract/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch |
| 856 | 4 | 0 | |3 Full Text |u https://www.proquest.com/docview/3279510392/fulltext/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch |
| 856 | 4 | 0 | |3 Full Text - PDF |u https://www.proquest.com/docview/3279510392/fulltextPDF/embedded/7BTGNMKEMPT1V9Z2?source=fedsrch |