Indirect User Experience Evaluation: Insights from Employees Working on a Public Sector Information System
Tallennettuna:
| Julkaisussa: | Central European Conference on Information and Intelligent Systems (2025), p. 247-258 |
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| Päätekijä: | |
| Muut tekijät: | |
| Julkaistu: |
Faculty of Organization and Informatics Varazdin
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| Aiheet: | |
| Linkit: | Citation/Abstract Full Text Full Text - PDF |
| Tagit: |
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| 001 | 3285777971 | ||
| 003 | UK-CbPIL | ||
| 022 | |a 1847-2001 | ||
| 022 | |a 1848-2295 | ||
| 035 | |a 3285777971 | ||
| 045 | 2 | |b d20250101 |b d20251231 | |
| 084 | |a 187136 |2 nlm | ||
| 100 | 1 | |a Kavran, Krešimir |u InfoDom Ltd. Andrije Žaje 61, 10000 Zagreb, Croatia kresimir.kavran@infodom.hr | |
| 245 | 1 | |a Indirect User Experience Evaluation: Insights from Employees Working on a Public Sector Information System | |
| 260 | |b Faculty of Organization and Informatics Varazdin |c 2025 | ||
| 513 | |a Conference Proceedings | ||
| 520 | 3 | |a Customer satisfaction and customer feedback are essential to software manufacturers for a better understanding of customer needs. This paper focuses on one Croatian software development company that relies on its employees to communicate with customers and propose necessary actions for improving customer satisfaction. A questionnaire was used to collect the data. It aims to determine customer involvement in developing new features and what information can be extracted from customer feedback. The results show that senior employees can make decisions based on customer feedback. Additionally, these employees involve customers in the development process. | |
| 653 | |a End users | ||
| 653 | |a User interface | ||
| 653 | |a Software | ||
| 653 | |a Customer satisfaction | ||
| 653 | |a Usability | ||
| 653 | |a Software development | ||
| 653 | |a User experience | ||
| 653 | |a Communication | ||
| 653 | |a Feedback | ||
| 653 | |a Customer feedback | ||
| 653 | |a User satisfaction | ||
| 653 | |a Employees | ||
| 653 | |a User feedback | ||
| 653 | |a Multiple choice | ||
| 653 | |a Questionnaires | ||
| 653 | |a Information systems | ||
| 653 | |a Data collection | ||
| 653 | |a Customers | ||
| 653 | |a User-centered design | ||
| 700 | 1 | |a Šumak, Boštjan |u University of Maribor Faculty of Electrical Engineering and Computer Science Koroska cesta 46, 2000 Maribor, Slovenia bostjan.sumak@um.si | |
| 773 | 0 | |t Central European Conference on Information and Intelligent Systems |g (2025), p. 247-258 | |
| 786 | 0 | |d ProQuest |t Advanced Technologies & Aerospace Database | |
| 856 | 4 | 1 | |3 Citation/Abstract |u https://www.proquest.com/docview/3285777971/abstract/embedded/75I98GEZK8WCJMPQ?source=fedsrch |
| 856 | 4 | 0 | |3 Full Text |u https://www.proquest.com/docview/3285777971/fulltext/embedded/75I98GEZK8WCJMPQ?source=fedsrch |
| 856 | 4 | 0 | |3 Full Text - PDF |u https://www.proquest.com/docview/3285777971/fulltextPDF/embedded/75I98GEZK8WCJMPQ?source=fedsrch |