Indirect User Experience Evaluation: Insights from Employees Working on a Public Sector Information System

שמור ב:

מידע ביבליוגרפי
הוצא לאור ב:	Central European Conference on Information and Intelligent Systems (2025), p. 247-258
מחבר ראשי:	Kavran, Krešimir
מחברים אחרים:	Šumak, Boštjan
יצא לאור:	Faculty of Organization and Informatics Varazdin
נושאים:	End users User interface Software Customer satisfaction Usability Software development User experience Communication Feedback Customer feedback User satisfaction Employees User feedback Multiple choice Questionnaires Information systems Data collection Customers User-centered design
גישה מקוונת:	Citation/Abstract Full Text Full Text - PDF
תגים:	הוספת תג אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!

תיאור
Resumen:	Customer satisfaction and customer feedback are essential to software manufacturers for a better understanding of customer needs. This paper focuses on one Croatian software development company that relies on its employees to communicate with customers and propose necessary actions for improving customer satisfaction. A questionnaire was used to collect the data. It aims to determine customer involvement in developing new features and what information can be extracted from customer feedback. The results show that senior employees can make decisions based on customer feedback. Additionally, these employees involve customers in the development process.
ISSN:	1847-2001 1848-2295
Fuente:	Advanced Technologies & Aerospace Database