AT&T and Sterling Commerce Accelerate Office Depot's Order-Processing Capabilities

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Pubblicato in:	PR Newswire (Feb 17, 2009), p. n/a
Autore principale:	Anonymous
Pubblicazione:	PR Newswire Association LLC
Soggetti:	Office Depot Inc Case studies Order entry Communications equipment Customer services Automation Operating companies Order processing Office supplies Electronic data interchange Intellectual property Artificial intelligence
Accesso online:	Citation/Abstract Full Text
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Descrizione
Abstract:	ODP, a leading global provider of office products and services, has implemented Sterling Fax Conversion Services from AT&T. With this solution, Office Depot will better serve its customers by automating the manual processing of all faxed orders across its customer service call centers. Sterling Fax Conversion Services converts incoming faxes into electronic data interchange (EDI) or extensible markup language (XML) documents and reverses the process for outgoing documents.
Fonte:	ABI/INFORM Dateline