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University life has gone digital: influences of institutional mobile social network use during the COVID-19 emergency

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Publicat a:Library Hi Tech vol. 42, no. 2 (2024), p. 696-710
Autor principal: Conrad, Colin
Altres autors: Moylan, Rachel, Diaz, Gabriel O
Publicat:
Emerald Group Publishing Limited
Matèries:
Virtual communities
Computer assisted instruction > CAI
Social networks
Citizen participation
Distance learning
Context
Programming languages
Students
Colleges & universities
COVID-19
Satisfaction
Artifacts
Social identity
Social experiences
College students
Structural equation modeling
Analysis of covariance
Group norms
Pandemics
Networking
Alternative approaches
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Resum:PurposeMany universities implemented institutional social networking apps as an alternative to in-person social experiences during the COVID-19 pandemic. Therefore, this study aims to explore previously identified factors that influenced intentions to form collective actions, also known as we-intentions, on such social networking apps and their influence on student satisfaction with the app artifact.Design/methodology/approachStudents from across a large university were invited to participate in a survey. Responses from 915 students who reported using the app were analyzed using a maximum likelihood covariance-based structural equation model. Analysis was conducted using the R programming language's psych, lavaan, and semTools packages.FindingsThe authors found that we-intentions are positively associated with recent app use and with student satisfaction with the app. Group norms were found to significantly influence the formation of we-intentions, while social identity is positively associated with both we-intentions and satisfaction.Originality/valueThe paper provides evidence that past research generalizes to the context of university mobile social networks and identifies a relationship between we-intentions and satisfaction in this context. It also provides practical insight into factors that influence we-intentions, and subsequently students' online education experience, in the context of a university's institutional mobile social network.
ISSN:0737-8831
2054-166X
DOI:10.1108/LHT-12-2021-0458
Font:ABI/INFORM Global