Telework experience, frequency, and knowledge management during COVID-19 in Japan and the United States

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Detalles Bibliográficos
Publicado en:	Journal of Workplace Learning vol. 37, no. 1 (2025), p. 59-77
Autor principal:	Magnier-Watanabe, Remy
Publicado:	Emerald Group Publishing Limited
Materias:	United States > US Japan Collaboration Competitive advantage Tacit knowledge Productivity Knowledge acquisition Work at home Explicit knowledge Research & development > R&D Competition COVID-19 Corporate culture Employees Knowledge sharing Pandemics Telecommuting Knowledge management Coronaviruses Cultural differences Experience Knowledge Cultural factors Respondents Organizational Objectives Literature Reviews Predominantly White Institutions Teleworking Work Environment Family Environment Cultural Influences Lifelong Learning
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Descripción
Resumen:	PurposeThis study investigates the relationship between telework frequency and knowledge management (KM) activity in Japan and the USA. By examining how telework impacts KM activity differently across these two countries, this study aims to provide insights into the design and implementation of effective telework policies tailored to specific cultural contexts.Design/methodology/approachLinear and quadratic regression analyses were conducted to explore the relationship between telework frequency and KM activity. Data was collected from samples in Japan and the USA, with respondents categorized based on prior telework experience. Various KM activities such as knowledge acquisition, sharing and application were measured using established scales.FindingsIn Japan, an inverted U-shaped relationship between telework frequency and KM activity was observed, with optimal activity occurring at four days of telework per week. Conversely, the USA demonstrated a linear relationship, indicating sustained KM activity across different telework frequencies. Notably, individuals with prior telework experience showed higher levels of KM activity compared to those without experience.Originality/valueThis study contributes to the understanding of how cultural differences influence the relationship between telework and KM activity, and ultimately learning. By highlighting the nuanced patterns observed in Japan and the USA, it emphasizes the importance of tailored telework policies and support mechanisms for effective KM in diverse cultural contexts. Future research could further explore additional explanatory variables and their impact on telework-related outcomes.
ISSN:	1366-5626 1758-7859 0955-8217 2054-5614
DOI:	10.1108/JWL-02-2024-0050
Fuente:	ABI/INFORM Global