Is information normalization helpful in online communication? Evidence from online healthcare consultation

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Bibliographische Detailangaben
Veröffentlicht in:	Internet Research vol. 35, no. 2 (2025), p. 719-749
1. Verfasser:	Wang, Xuan
Weitere Verfasser:	Huang, Tao, Zhang, Wenping, Zeng, Qingfeng, Sun, Xin
Veröffentlicht:	Emerald Group Publishing Limited
Schlagworte:	Performance evaluation Communication User satisfaction Human communication Platforms Decision making Globalization Patient satisfaction Physicians Quality assessment Health care Effectiveness Information processing Quality of service Ratings & rankings Natural language processing Emotional support Efficiency Bidirectionality Measurement Humans Experiential learning Support theory High risk Patients Social support Information Computer mediated communication Internet Health services Disease Digitization Satisfaction Normalization Rating Scales Primary Health Care Influence of Technology Program Evaluation Medical Services Knowledge Level Communication Strategies Language Processing Medical Care Evaluation
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