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Is information normalization helpful in online communication? Evidence from online healthcare consultation

Salvato in:
Pubblicato in:Internet Research vol. 35, no. 2 (2025), p. 719-749
Autore principale: Wang, Xuan
Altri autori: Huang, Tao, Zhang, Wenping, Zeng, Qingfeng, Sun, Xin
Pubblicazione:
Emerald Group Publishing Limited
Soggetti:
Performance evaluation
Communication
User satisfaction
Human communication
Platforms
Decision making
Globalization
Patient satisfaction
Physicians
Quality assessment
Health care
Effectiveness
Information processing
Quality of service
Ratings & rankings
Natural language processing
Emotional support
Efficiency
Bidirectionality
Measurement
Humans
Experiential learning
Support theory
High risk
Patients
Social support
Information
Computer mediated communication
Internet
Health services
Disease
Digitization
Satisfaction
Normalization
Rating Scales
Primary Health Care
Influence of Technology
Program Evaluation
Medical Services
Knowledge Level
Communication Strategies
Language Processing
Medical Care Evaluation
Accesso online:Citation/Abstract
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