Customer Retention in Food Delivery Applications: A Strategic Perspective for Open Innovation Business Models

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Detalhes bibliográficos
Publicado no:	International Journal of E-Services & Mobile Applications vol. 17, no. 1 (2025), p. 1-25
Autor principal:	Khuc, Dai Long
Outros Autores:	Vu, Tuan Duong
Publicado em:	IGI Global
Assuntos:	Innovations Customers Customer services Social responsibility Consumer behavior Restaurants Consumers Food Technology adoption Pandemics Theory of planned behavior Health risk assessment Business models Consumption Technology Acceptance Model Food quality Customer retention COVID-19 Sharing economy
Acesso em linha:	Citation/Abstract Full Text - PDF
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