Development And Implementation Of A Balanced Scorecard For Engineering Distance Learning Programs At Virginia Tech

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Veröffentlicht in:	Association for Engineering Education - Engineering Library Division Papers (Jun 24, 2007), p. 12.501.1
1. Verfasser:	Thongsamak, Sasima
Weitere Verfasser:	Scales, Glenda, Peed, Cheryl
Veröffentlicht:	American Society for Engineering Education-ASEE
Schlagworte:	Business schools Customer satisfaction Maintenance Performance evaluation Learning programs Electrical engineering Engineering education Job satisfaction Accounting Biomedical engineering Continuous improvement Computer engineering Videoconferencing Distance learning Customer services Software Industrial engineering Computer science Video conferencing Measures Engineering Financial services Client satisfaction Customers Organizational effectiveness Measurement Civil engineering Balanced Scorecard Information technology Academic achievement Interactive media Consumers Biomedicine Satisfaction Financial performance Science and technology
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