El servicio invisible : fundamento de un buen servicio al cliente /

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Bibliographic Details
Main Author:	Domínguez Collins, Humberto
Other Authors:	Gutiérrez, Adriana (coord.)
Format:	Book
Language:	Spanish
Published:	Bogotá : Ecoe, 2006.
Series:	Textos universitarios
Subjects:	Mercadeo de servicios
Online Access:	View in OPAC
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