Improving the Visualization of Call Trajectories, in Call Center Monitoring

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Dades bibliogràfiques
Publicat a:	IISE Annual Conference. Proceedings (2009), p. 1003-1008
Autor principal:	Velazquez, Maria A
Altres autors:	Bell, Robert, Amento, Brian
Publicat:	Institute of Industrial and Systems Engineers (IISE)
Matèries:	Visualization User interface Task analysis Market positioning Design of experiments User needs Decision making Interactive computer systems Usability testing Monitoring systems Feedback Interfaces Human-computer interaction Call centers
Accés en línia:	Citation/Abstract Full Text Full Text - PDF
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