Improving the Visualization of Call Trajectories, in Call Center Monitoring

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Detalles Bibliográficos
Publicado en:	IISE Annual Conference. Proceedings (2009), p. 1003-1008
Autor Principal:	Velazquez, Maria A
Outros autores:	Bell, Robert, Amento, Brian
Publicado:	Institute of Industrial and Systems Engineers (IISE)
Materias:	Visualization User interface Task analysis Market positioning Design of experiments User needs Decision making Interactive computer systems Usability testing Monitoring systems Feedback Interfaces Human-computer interaction Call centers
Acceso en liña:	Citation/Abstract Full Text Full Text - PDF
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