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Improving the Visualization of Call Trajectories, in Call Center Monitoring

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Pubblicato in:IISE Annual Conference. Proceedings (2009), p. 1003-1008
Autore principale: Velazquez, Maria A
Altri autori: Bell, Robert, Amento, Brian
Pubblicazione:
Institute of Industrial and Systems Engineers (IISE)
Soggetti:
Visualization
User interface
Task analysis
Market positioning
Design of experiments
User needs
Decision making
Interactive computer systems
Usability testing
Monitoring systems
Feedback
Interfaces
Human-computer interaction
Call centers
Accesso online:Citation/Abstract
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