Quantifying Post-Purchase Service Satisfaction: A Topic–Emotion Fusion Approach with Smartphone Data

Saved in:

Bibliographic Details
Published in:	Big Data and Cognitive Computing vol. 9, no. 5 (2025), p. 125
Main Author:	Guo Peijun
Other Authors:	Li, Huan, Xinyue, Mo
Published:	MDPI AG
Subjects:	Customer services Customer satisfaction Analytic hierarchy process Deep learning Food Multiple criterion Data mining Product design User generated content Data envelopment analysis Emotions Feedback Product development Consumers Design engineering Sentiment analysis User satisfaction Clustering Product reviews User groups Decision making Quality of service Electronic commerce Natural language processing Design factors
Online Access:	Citation/Abstract Full Text + Graphics Full Text - PDF
Tags:	Add Tag No Tags, Be the first to tag this record!

Be the first to leave a comment!