Copertina

Quantifying Post-Purchase Service Satisfaction: A Topic–Emotion Fusion Approach with Smartphone Data

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Pubblicato in:Big Data and Cognitive Computing vol. 9, no. 5 (2025), p. 125
Autore principale: Guo Peijun
Altri autori: Li, Huan, Xinyue, Mo
Pubblicazione:
MDPI AG
Soggetti:
Customer services
Customer satisfaction
Analytic hierarchy process
Deep learning
Food
Multiple criterion
Data mining
Product design
User generated content
Data envelopment analysis
Emotions
Feedback
Product development
Consumers
Design engineering
Sentiment analysis
User satisfaction
Clustering
Product reviews
User groups
Decision making
Quality of service
Electronic commerce
Natural language processing
Design factors
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